Support

Modyo's SRE team works on a 24x7 on call system. On each shift there are always primary and secondary (backup) engineers, with the possibility of contacting customer-defined technical contacts or escalating to internal subject matter experts if required.

Support is activated in the Modyo Support Center (opens new window) using an incident ticket. In the event that the ticket does not receive a timely response, an appropriate escalation protocol is defined with each client.