Training

Training on the Modyo Platform is crucial for any user, as it provides the minimum necessary skills for effective use. Training activities include reviewing Modyo documentation, explanatory videos (opens new window), and Learning Paths (opens new window), among other resources.

Modyo Platform

Recommendations before starting

• Understand Modyo and its main modules (opens new window).
• Clearly define your role (e.g., frontend development, content management, digital marketing, system administration).
• Set up a test environment (opens new window) for practice.
• Have access to the platform documentation.
• Have access to our Support Center (opens new window) to report problems and make inquiries.

Below, we will show you how to access the information and resources necessary to facilitate your experience with Modyo.

General concepts

Modyo is a next-generation digital experience platform that powers solutions for interacting with digital customers, accelerating web and mobile development securely and efficiently, and creating a centralized space to govern your digital channels.

Modyo features the following main modules, which you will learn about during your training:

• Modyo Content: A headless architecture application that allows the creation of content spaces consumable through an API (both inside and outside Modyo). Main concepts include: spaces, types, entries, file manager, team review, among others.
• Modyo Channels: An application that enables the construction and centralized management of multiple digital channels. Main concepts include: pages, widgets, templates, PWA, Liquid markup, CLI, among others.
• Modyo Customers: An application that enables user authentication on Modyo sites, either through its internal account registration system or enterprise integrations with Single Sign-On (SSO) systems. Main concepts include: users, segments, forms, messaging (campaigns and notifications), personalization, among others.
• Modyo Insights: An application specialized in representing statistical data for both your site users and the team that creates content and digital channels.

Tutorials

The tutorials (opens new window) are the easiest way to get started on the Modyo Platform. Only a test environment and time are required to learn the fundamental concepts step by step. It is recommended to follow the tutorials in order, completing all the steps presented in them.

Learning paths

Modyo offers various Learning Paths (opens new window) for clients and business partners. These provide dynamic alternatives to learn how to use our tools at your own pace.

Take the courses you need according to your role or take them all to become a Modyo specialist. The only requirement to start our Learning Paths is an environment.

Test environment

To understand how the Modyo Platform works, it is important to have access to all the functionalities we provide. To do this, you will have access to create a temporary account where you can implement an example project to learn more about the platform in depth.

To create the test account, you must go to the following link (opens new window) and complete the form with your data and that of your organization.

Automatically, you will be assigned the role of account administrator, which will grant you permissions to invite other users from your team to the platform.

This environment will be available for a limited period. Once the deadline expires, the account will be automatically deleted. If an extension is required, you must request it via email to success@modyo.com, indicating the additional time needed.

How to ask for help?

Inquiries and problem reporting

To report a problem or make inquiries, you must:

1. Go to our Support Center: https://support.modyo.com/hc/en
2. Create an account linked to your corporate email.
3. Select the type of case to report:
   • Incident: Problems affecting the correct functioning of the environment or the product developed on the platform, indicating severity level (e.g., environment crashes, performance problems).
   • Query: Any question about the functionalities of the platform or the product developed on it.
   • Requirement: Requests for configuration of environments, domains, VPN, script execution, system access, among others.
4. Complete the corresponding form according to the selected case.

What information should you include to receive proper attention?

To review your report, it is important that you include the following information in the "description" field of the ticket:

• Context: Indicate account/affected site path, browser used, Modyo version, user role in the platform (if applicable).
• Description: Briefly indicate the step-by-step to replicate the case.
• Files (optional): Include screenshots or files that do not contain sensitive customer information (in the case of transactional sites).